FINANCIAL SECTOR
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ProCredit Bank, Albania
“In 2010 we engaged Charley to provide training to our senior and management staff as part of our institutional development programme. She proposed a detailed and well developed program plan based on direct communication which was very professional and useful also for our institutional development. Two important training programmes were developed and delivered – Advanced Sales Training at which there were 36 participants and Process Management Training at which there were 14 participants.
Charley has an excellent personality for training. She is able to create a comfortable environment for learning whilst maintaining full participation from the staff at all times, We especially appreciate her ability to adopt very fast the programs in line with the audience level and also with the institution focus on results. In addition we appreciate her detailed oral and written feedback insight covering the overall training processes, agenda, participants, possible bottlenecks etc. We appreciate working with her and confirm we will extend it for next year.
We would strongly recommend Charley to any institution interested in the topics she covers as well as her proven abilities in training.”
A. Denaj, Member of the Management Board
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Raiffeisen Bank, Kosovo
“Charley has conducted a number of comprehensive management and customer service training programmes for Raiffeisen Bank Kosovo middle management team in recent years. The content was customised to suit our specific strategic and management needs, was hugely interactive with group and individual exercises to test the theory and was solidly based in how the various methodologies, concepts and practices could be implemented across our network and in the head office departments and individual business units.
Charley’s style is open, energetic and inclusive, her underlying focus is on the people involved in the processes while not forgetting the return on the investment. All training feedback has been of the highest satisfaction and we have no hesitation in recommending her for the above topics as well as for the Train The Trainer and Individual Management Coaching.”
G. Loxha, Senior Training Specialist
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ShoreBank International, Europe and Central Asia
“Charley delivered a number of highly effective training programs, workshops and management coaching under three EBRD funded projects for ShoreBank International. The BGZ Bank, Meritum Bank and Inicjatywa Midro all benefitted from Charley’s professional, organized and results focused approach.
Her sales, sales management, marketing, product development and time management training were all highly appraised. She facilitated active learning by finding ways for the learner to uncover the key concepts through open discussion and practice. Her hands-on learning, exercises and brainstorming always engaged the participants.
During her executive and management coaching, she demonstrated patience, subject knowledge and a true desire to assist client organizations to meet their strategic goals.”
J. Mayshak, Senior Consultant / Project Manager |
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Banka Kombetare Tregtare, Kosovo
“I have worked with Charley since 2005 when I attended her Customer Care and Sales Management training programme. The content, practical approach and experience Charley had and her style prompted me as Head of Customer Service Department in Raiffeisen Bank, Kosovo to engage Charley further to advise us in establishing the Customer Service Department. The successful formation and implementation in addition to the coaching by Charley of 25% of our staff from the CEO down took the bank from number five to joint number one bank in Kosovo.
Charley was also recently appointed to deliver a number of comprehensive and highly effective management training programmes for the entire management team in Banka Kombetare Tregtare (BKT). Her style is open and inclusive and Charley facilitates active learning by discussing key concepts and conducting exercises to put the concepts into practice, focusing on the implementation perspective. Charley demonstrates a true willingness to support her client organizations and is results focused, professional and brings a wealth and depth of knowledge and experience to her programmes and workshops.”
N. Buxhovi, Head of Network |
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CEC Bank, Romania
“During her ten months with us Charley worked closely with all team members and explained in great detail how and where all the pieces fit in the business process. Her ability to create and build inter-departmental relationships, and to conduct a participative and practical training programme has been very beneficial to the department in particular in terms of clarity, new methodologies and tools, and to the bank in general.”
E. Neagu, Director Cards Dept
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Unionbank, Bulgaria
“In her position as Marketing Consultant, Miss Charley Swords was employed in Unionbank, Bulgaria from April 2003 – till December 2003. She did an excellent job in this position and was an asset to our organization during her tenure with the bank. With her professional abilities, excellent written and verbal communication skills and as a person extremely organized perfectly managing the time lines, Charley effectively scheduled and managed the marketing projects. To the staff she trained she was always willing to offer her assistance wherever she could. She has all of the fine qualities you would expect from a good consultant, and as a person, has an excellent work ethic that she brings to the work environment. The significant contribution of Miss Swords is highly appreciated by our bank.”
C. Gachevska, Director Marketing & Advertising
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BUSINESS SECTOR
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Schorman Contract Cleaning Services Ltd
"Over the last ten years Charley has guided us from a difficult and reactive position to become a stronger and more dynamic business, by mentoring us on the critical business functions which we had outsourced, but which are now firmly repositioned within the business. Her clear logical thinking and her ability to simplify processes and methodologies has enabled us to move to larger premises and engage in a challenging business expansion plan while moving from doing everything to actually managing the business."
“Additionally Adino has maintained our bookkeeping requirements for us on a weekly basis for the last seven years. During that time the accounts have been completed to a very high standard with diligence and thoroughness. Our accountants have commented that ours are the cleanest set of books that they receive annually. We would highly recommend Peak Fifteen to any business.”
E. Ivers, M.D.
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Interprojects GMBH, Germany
“Charley has the capacity to make any person she is working with feel as if they are the most important person in the world. That their needs, interests and problems are central and she takes them very seriously and wants to do her best to help them. This is a gift very few people have – it makes people want to trust Charley, work with her and want to be her friend. She is utterly reliable, fair, discreet and constructive, and always delivers results above expectations.”
R. Hilz-Ward, M.D.
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Post Consult International Ltd
"When I have something that I need a training / communications ‘sounding board’ for I think of Charley as she is grounded and practical in her solutions. Equally when I need a training programme designed I know it will be designed with a logical flow, building a structure from what looks ‘chaotic’ with relative ease, using the right language / tone, pitched at the trainee level and timed accurately with the necessary paperwork to back it. Additionally Charley is fun to work with.”
V. Belton, Training Manager
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Acuity SOS IT Solutions
“I asked Charley to work with our company to help us face the challenges of growing our business. We spent a day with her working through various aspects of the business and arrived at some very definite actions to follow through on. Everyone involved with the day found her approach very refreshing and insightful. Her follow-up report and recommendations is now a ‘must do’list for where we go next. I would recommend her services to any growing small business.”
D. Wells, M.D.
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DKFM Sourcing & Importing Ltd
“I can honestly say than since dealing with Peak Fifteen Consultancy and Adino in particular for the past few years I can relax and know that my bookkeeping will be completed accurately and on time. My bookkeeping was always a headache for me but now I don’t worry anymore as I know that my accounts will be dealt with very professionally and without fuss. I couldn’t recommend them highly enough.”
D. McNamara, M.D.
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Esker Human Resources
“Charley has international experience in driving strategic projects relying on objective reasoning and expertise to guide the client to a solution adopting a common-sense approach to problem solving. Charley is knowledgeable and passionate about where training can add value and can transfer that to those she works with. She has great mentoring skills showing empathy without sympathy. Mostly I like working with her because I trust her, she is professional and she oozes calm and I rely on her for common sense.”
C. Hughes, M.D.
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BBL Security
“Charley has guided us out of some difficult business situations with great clarity which brought a sense of relief to us. During her business restructuring and coaching, she built up our confidence to carry on and go forward without fear. This enabled us to move from a cash choked business to a well organised liquid business and it has allowed me to sell one business and given me access to another. Charley offers guidance and solutions to a business and this flows over into the lives of the people she deals directly with. It is done in a non-judgemental way and enabled me to leave the comfort of my safe zone and venture out with the knowledge that I have gained and the reassurance that Charley is there to call on at any time.”
D. Broaders, M.D.
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Practice PR
“Charley has a great ability to analyze a situation, is a very good listener, very clear thinking and logical, puts people at ease, can see the bigger picture and remains calm in a crisis.”
R. Meleady, Director
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Quest Utility Services Ltd.
“Being counselled by Charley is like being in a personal process of self development and realisation. She has a confidence and competence that allows her to see through the business and personal chaos that her client’s can find themselves in. Her patience, vision and ability to consistently see the chief priorities and actions to keep a business on track and surviving bring a sense of purpose and confidence in her clients. I like working with Charley as the working relationship is friendly, professional, creative, uplifting, sometimes in your face and challenging but always well intended. What I really value is the opportunity to learn how to grow my business and how that permits me to grow as a person. Charley is very professional and I always feel special and confident when she joins me in business meetings.”
D. Gordon, M. D.
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Beds of a Feather Ltd
“We were very fortunate to have chosen Charley to advise us on our business. Her advice and help in all areas of company management including sales, marketing and finance has enabled Beds of a Feather Ltd to refocus and expand its initiatives. This has resulted in a major financial turnaround for the company.
From the outset the approach taken by Charley was one of inclusiveness and not despotic or dictatorial. She really took the time to discuss individual processes and how they were linked together. She was clear, logical and very, very patient. It was a refreshing and educational experience.”
F. Kavanagh, M. D.
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Irish Nurses Organisation
“We were delighted with the content and context of the presentation Charley made to our members recently, and found the connectivity between the topics both educational and thought provoking. The simplicity of the tools and methodologies which were introduced belied the value they would bring to us in our positions, and to the organisation as a whole. The presentation was delivered with impact, confidence and good humour, and left us eager to move to the next stage.”
M. Power, Section Development Officer
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First Rate Travel Services Ltd, UK
"Charley's professional background coupled with her structured and logical approach resulted in a very clear, decisive and workable business solution which has been successfully implemented."
D. Kennedy, M.D.
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