|
“..........Charley has an excellent personality for training. She is able to create a comfortable environment for learning whilst maintaining full participation from the staff at all times. We especially appreciate her ability to adopt very fast the programs in line with the audience level and also with the institution’s focus on results. In addition we appreciate her detailed oral and written feedback insight covering the overall training processes, agenda, participants, possible bottlenecks etc....” |
Peak Fifteen Consultancy has an impeccable record in the area of Learning and Development, and has worked with a host of leading Irish and International companies over the past two decades.
Poor business performance is often caused by simple bad habits, practices and low morale. The best training programmes will do more than impart knowledge. They will instead look to tackle these issues to deliver permanent change to the people within the company.
Our training is therefore delivered based on thorough consultation and a review of your specific issues.
Business performance is created and delivered through people and we have therefore created a range of programmes that will help to transform your performance standards.
These programmes are available as bespoke programmes customised to the specific needs of your people and your business or through open programmes.
Our leading programmes are summarised below and they are customisable for your own organisational needs. Additionally we have a broad range of topics which we have trained on and are happy to discuss all your training requirements with you.
Management TrainingManagement in Practice
This two-day training programme is aimed at stimulating the thinking of the participants and engaging them in understanding the changing role of management, through to coaching, motivating and developing themselves and others. Great emphasis is on how to apply the techniques, tools and methodologies in a practical and measurable way.
|
Communications TrainingEffective Business Communications
It is about understanding the power of the individual particularly in the areas of non-verbal communications – or body language – which is the most important element of communication.
We then move through the written communication tools – letters, presentations and reports all of which are required and used in business and which must be effective to carry the message through to the customer.
|
Business Process Development TrainingEfficient and Customer Driven Process Management
Only by wearing your customer’s shoes can you truly determine how customer-focused and efficient your business really is. Our two-day workshop is focused on questioning the current business processes from sales through to production, fulfilment and delivery to the customer. New maps and processes will be developed, or existing ones redefined to improve efficiencies both for the customer and the organisation. This is a very engaging, hugely participative programme which has also proved challenging for the participants – but the outcomes for the client organisation far outweighed the demands of these two days. |
Business Planning & Management TrainingCreate a Viable Business Plan
Following natural breaks in the programme participants will structure part of a plan based on our templates.Business figures will then be added to the initial template and a more detailed plan shall be developed with commentary on the figures. A separate template with appropriate information / cash flow projections, P&L and Balance Sheet figures / bank credit needs/employees etc will be given to the participants and a business plan will be drawn up by the participants operating in small groups. The groups will critically analyse, adjudicate and comment on the quality of each business plan proposed. In conclusion we will present the correct format required and provide a copy to all participants.
|
Understanding the P&L and Balance SheetTaking the Fear out of Finance
At the end of this one day practical workshop participants will have learnt:
|
Customer Relationship ManagementWhy Customers are SO Important
CRM is grounded on high-quality customer data and enabled by information technology – not the other way around! Never build or buy a software package and try to shoe-horn your customers and business into it! CRM is about building your business around the customer. Customers know that they hold the trump card - their loyalty. Organisations that do not re-engineer their business processes to become more customer-centric, risk losing their customers and their revenues. Our three-day programme works with participants on issues such as:
|
Sales & Negotiation Skills TrainingSuccessful Selling
This three day workshop covers all aspects of the sales process from taking the right mental approach, organising yourself, understanding and working with your customers needs and building essential skills such as presenting and negotiation. Additionally it incorporates advice on how to run a sales team, all complemented by individual and group exercises.
|
Stress ManagementBuilding Resilience
Our programme will give the individual a solid understanding of what stress is, how it affects us, insights into recognising the signs and what to do to alleviate the stress and practical tools to work with. During this presentation the individual will experience and learn simple and easy to use cutting-edge techniques that will aid them to manage their stress, fears and feelings such as anger, guilt and loneliness. The content of the workshop will be divided into these modules:
Customised programmes for specific situations or types of work are also developed.
|
The great managers are the ones who challenge the status quo and who are prepared to lead their teams forward towards a personal vision. They are the ones who recognise problems, seize opportunities, and create their own future. Ultimately, they are the ones who stop to think where they want to go and then have the shameless audacity to set out and bring their people with them. In doing so, remember, if you cannot manage yourself you will have great difficulty managing the people on whom you depend to be a good manager and leader!
This three-day training programme is aimed at getting the participants to examine how they communicate with both internal and external customers and engaging them in understanding and developing the principles and key elements in Business Communications.
How well does your organisation perform? Are the activities of the customer facing personnel aligned with the activities of those in the back office and is the customer the key focus of both teams?
This two-day workshop full of practical exercises will lead to a solid framework for your business plan. It is conducted on the following basis to provide maximum impact:
This workshop is an ideal introduction to understanding basic financial analysis and the fundamentals of how to monitor your financials.
A much bandied about phrase, but now more than ever Customer Relationship Management (CRM) must be at the core of every business. This integrates the internal processes and functions with the distribution channels to create and deliver value to targeted customers at a profit.
Effective high-performance selling is important to the success of every organisation. Whether you are a salesperson dealing directly with customers or a sales manager, getting the best results will be determined not only by your product knowledge but also by how well you know your customers and communicate with them.
How we manage ourselves in times of stress is fundamental to our health and ability to perform effectively.